GDPR

Form Submissions & Marketing Communications

When you complete a form on our website, you may be asked to provide personal information such as your name, email address, phone number, and details about your enquiry. By submitting a form, you acknowledge that we may contact you in relation to your enquiry and provide information about our services.

Where you have given your consent, or where we have a legitimate interest to do so, we may also use your details to send you marketing communications, including updates, special offers, and relevant information about our products or services.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly at info@theconvertersgroup.co.uk. Opting out of marketing communications will not affect communications related to ongoing enquiries, bookings, or services.

We will only send marketing communications in accordance with applicable data protection and privacy laws, including UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

Lawful Basis for Processing

We only collect and process personal data when we have a lawful basis to do so. This may include:

• Consent (when you opt in to communications or services).
• Contract (when processing is necessary to deliver the services you request).
• Legal obligation (to comply with the law).
• Legitimate interests (to improve our services and website experience).

Personal Data We Collect

We may collect:

• Contact details (name, email, phone number, address).
• Transaction details (billing information, purchase history).
• Website usage data (IP address, device details, browsing behaviour).

How We Use Personal Data

Your data may be used to:

• Provide and manage our services.
• Communicate with you regarding enquiries, bookings, or purchases.
• Send updates, offers, or newsletters (if you’ve opted in).
• Comply with legal and regulatory requirements.

Data Storage & Retention

• Personal data is stored securely and only kept for as long as necessary to fulfil the purposes it was collected for, or as required by law.
• When no longer needed, data will be securely deleted.

Data Sharing

We do not sell your personal data. However, we may share information with:

• Trusted third-party service providers who assist us in operating our business (e.g., hosting, payment processing, marketing tools).
• Legal authorities where required by law.

Your GDPR Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (“the right to be forgotten”).
• Restrict or object to processing of your data.
• Request transfer of your data to another provider (“data portability”).
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at info@theconvertersgroup.co.uk.

Data Security

We have implemented appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure.

International Data Transfers

If we transfer personal data outside the UK/EEA, we ensure that appropriate safeguards are in place in line with GDPR requirements.

Contact Information

If you have any questions about how we handle your data or wish to exercise your GDPR rights, please contact us at: info@theconvertersgroup.co.uk